Ace Background Checks (ABC) does not issue refunds except in very rare cases as outlined below. All applicant information is entered by either the applicant or the employer, therefore data entry errors resulting in misinformation will not be the responsibility of Ace Background Checks.
Exception: In the event of a performance failure on the part of Ace Background Checks refund will be issued.
Examples of a performance failure might be:
- Report is ordered but not delivered within 24 hours of the time frame promised.
- Report is ordered but not delivered at all.
- Report is delivered but does not include the promised information. Note: Failure to locate a provided SSN does not constitute failure on the part of ABC and may be an indicator of an attempt to defraud.
If you believe you have experienced a performance failure on the part of ABC and believe you are entitled to a refund please contact us immediately at 818-447-9507 and we’ll work it out.